Privacy Policy
Effective Date 12/1/2024
Estate Recovery Agency (“ERA”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information, including the use of photos and videos for marketing purposes. By using our services, you agree to the terms outlined below.
1. Information We Collect
• Personal Information: Name, contact details, and any information you provide when inquiring about or scheduling services.
• Property Information: Details about the location requiring cleanup, including photographs or descriptions for assessment purposes.
• Payment Information: Billing details necessary for service transactions (processed securely through third-party payment providers).
2. How We Use Your Information
• To schedule and provide requested services.
• To communicate with you about your service, including updates and follow-ups.
• To improve our services and customer experience.
• For internal record-keeping and legal compliance.
3. Use of Photos & Videos for Marketing
• ERA may capture before-and-after photos or videos of cleanup projects to showcase the effectiveness of our services.
• These images may be used for marketing, social media, and promotional materials to educate the public on our services.
• Identifiable personal information (such as addresses, family photos, or other sensitive items) will be blurred or removed before sharing.
• Clients may opt out of photo or video usage by providing a written request before services begin.
4. Information Sharing & Protection
• ERA does not sell or share your personal information with third parties, except as required by law or necessary for service fulfillment.
• We take reasonable measures to protect your data, including secure storage and restricted access.
5. Your Rights & Choices
• You may request access to, correction of, or deletion of your personal data.
• If you wish to opt out of marketing materials or image use, please contact us in writing.
6. Updates to This Policy
ERA reserves the right to update this Privacy Policy as needed. Changes will be posted on our website, and continued use of our services constitutes agreement to the revised terms.